Returns & Exchanges

At Charli, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't quite right, you can return or exchange them within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Place the items in their original packaging with all tags attached to ensure they remain in pristine condition during transit.

• 3.
  Attach the Label

  Download and print your prepaid shipping label from the portal, then securely affix it to the outside of your return package.

• 4.
  Drop Off & Refund

  Drop your package at any authorized carrier location; once we receive and inspect the items, your refund will be processed within 5-7 business days.